"Finding in the literature on quality, the following definitions: 1 - Fitness for purpose, the fitness is referred to something suitable for use, can be used as a synonym of training, but it refers to the human being alone can be trained 2 - Customer satisfaction, if we refer in this case the "client" would or might accept "the qualitative", just as if we refer to those providing the service or gives attention 3 - Convenience to the use or appropriateness to the purpose, in this case was obviously referring to a thing or object, that's quality 4 - Compliance with the requirements, which occurs just as in point 3 5 - A free product defects; obviously a subject of "quality" 6 - Ability to meet consumer expectations, relating to the quality of the service or product 7 - Compliance or exceed customer expectations at a cost that represents value, enter the market where stands the cost - value, a variable which does not fall humans Scholars from different disciplines have given different meanings quality or pose studies: - The philosophy has focused on its definition, considering this case of this logical science etymological attempting it - the economy as profit maximization and market equilibrium - the placing on the determinants of purchasing behavior and customer satisfaction - the operational management, practices and control engineering manufacturing. For even more details, read what Dara Khosrowshahi says on the issue. David Garvin has been proposed that can be identified as five main approaches: 1 - transcendental philosophy 2 - based on the product 3 - The user-based 4 - based on the construction 5 - based on value. Credit: Reshma Kewalramani-2011.
Recent Comments